goodjl Privacy
Policy

This Privacy Policy ("Policy") is issued by goodjl ("goodjl", "we", "us", "our") and applies to all personal data collected through the goodjl online casino and sports betting platform available at goodjl.app (the "Platform"), including all associated mobile interfaces, customer support channels, and promotional communications. This Policy should be read together with our Terms & Conditions.

goodjl is committed to protecting the privacy and personal data of every player. We process personal data responsibly, transparently, and in strict compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines.

1 About This Policy

This Policy sets out in clear, plain language how goodjl collects, uses, stores, shares, and protects the personal data of players, prospective players, and visitors to the Platform. It also explains the rights you have over your personal data and how to exercise them.

By registering a goodjl account, using the Platform, or interacting with any goodjl communication channel, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, please do not register an account or continue using the Platform.

goodjl acts as the data controller for all personal data processed under this Policy, meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors bound by contractual data processing agreements consistent with applicable Philippine law.

2 Data We Collect

goodjl collects personal data through multiple touchpoints on the Platform. The categories of data we collect include:

2.1 Registration & Identity Data

When you create a goodjl account, we collect your full legal name, date of birth, nationality, email address, mobile number, and your chosen username. This data is required to establish your account, verify your identity, and comply with our Know Your Customer (KYC) obligations under applicable Philippine gaming regulations.

2.2 KYC & Verification Documents

To comply with anti-money laundering (AML) obligations and PAGCOR-regulated KYC requirements, goodjl may request copies of government-issued identification documents such as a Philippine national ID, passport, driver's licence, or other acceptable proof of identity and address. Ownership documentation for registered payment methods may also be requested.

2.3 Financial & Transaction Data

goodjl collects records of all deposits, withdrawals, wagers, bonus claims, and payment method details (such as registered GCash or Maya account identifiers) associated with your goodjl account. Full payment card numbers are never stored by goodjl — payment processing is handled by PCI-DSS compliant third-party payment processors.

2.4 Gaming Activity Data

We record your gameplay history, including game sessions, bet amounts, game outcomes, bonus participation, and tournament activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and to improve the goodjl gaming experience.

2.5 Technical & Device Data

goodjl automatically collects technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, session duration, and referring URL. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

2.6 Communications Data

When you contact goodjl support — whether by live chat, email, or any other channel — we record and retain the content of those communications for the purposes of service delivery, quality assurance, training, and dispute resolution.

2.7 Marketing Preferences

Where you have opted in to receive promotional communications from goodjl, we record your marketing consent and preferences, including the channels through which you prefer to receive communications (e.g., email, SMS).

3 How We Use Your Data

goodjl uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your goodjl player account, including processing deposits and withdrawals through GCash, Maya, BPI, BDO, and our other supported payment channels.
• Identity & Age Verification: To verify that you are who you say you are, that you meet the 21+ age requirement, and that you are accessing the Platform from a jurisdiction where online gaming is permitted.
• Regulatory Compliance: To meet our obligations under Philippine gaming regulations, anti-money laundering laws, PAGCOR licensing conditions, and the Data Privacy Act of 2012.
• Fraud & Security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and any other conduct that threatens the integrity of the goodjl Platform or the safety of our players.
• Customer Support: To respond to your inquiries, resolve disputes, investigate complaints, and provide assistance through our 24/7 Filipino-speaking support team.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion requests, and administer the responsible gaming tools available on the Platform.
• Platform Improvement: To analyse usage patterns, improve game offerings, optimise the Platform's performance, and develop new features and services for Filipino players.
• Marketing Communications: Where you have given your explicit consent, to send you promotional offers, bonus notifications, and Platform updates by email or SMS. You may withdraw your consent at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

4 Legal Basis for Processing

goodjl processes your personal data on one or more of the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the goodjl Terms & Conditions — the contract you enter into when you register an account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including gaming regulations, anti-money laundering legislation, and tax obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of goodjl, including fraud prevention, security monitoring, and Platform improvement, where those interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we process your data on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting [email protected] or adjusting your account notification settings.

5 Sharing Your Personal Data

goodjl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with our payment processing partners (including GCash, Maya, BPI, BDO, and other supported payment channels) to facilitate deposits and withdrawals. These partners process your data solely as instructed by goodjl and in accordance with their own regulatory obligations.
• Game Providers: Our third-party game suppliers may receive limited technical data (such as a pseudonymous player identifier and game session data) to deliver their games to you. Game providers do not receive your full identity data.
• KYC & AML Service Providers: We engage certified identity verification and AML screening providers to assist with our regulatory compliance obligations. These providers process your identity and document data under strict contractual and legal safeguards.
• Regulatory Authorities: goodjl is required to disclose player data to PAGCOR, the National Privacy Commission, and other relevant Philippine authorities upon lawful request or as required by applicable gaming and financial regulations.
• Law Enforcement: We may disclose personal data to law enforcement agencies where required by law, court order, or to protect the rights, property, or safety of goodjl, our players, or the public.
• IT & Infrastructure Providers: We engage cloud hosting, cybersecurity, and analytics service providers who may process limited data in the course of providing their services to goodjl. All such providers are bound by data processing agreements consistent with RA 10173.

6 Cookies & Tracking Technologies

goodjl uses cookies and similar tracking technologies to operate the Platform, maintain your session, and improve your experience. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies and security tokens.
• Performance & Analytics Cookies: These cookies help us understand how players use the Platform — which pages are most visited, how long sessions last, and where errors occur. This data is used in aggregated, anonymised form to improve the goodjl experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language and game lobby layout, so the Platform works more smoothly on your return visits.
• Marketing Cookies: Where you have consented, these cookies allow goodjl to deliver relevant promotional content based on your activity on the Platform. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting our support team.

You can control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the goodjl Platform.

7 Data Retention

goodjl retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your goodjl account and for a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Financial & Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable Philippine financial regulations.
• Customer Support Communications: Retained for a minimum of two (2) years from the date of each interaction.
• Marketing Consent Records: Retained for as long as you hold a goodjl account, or until you withdraw your consent, whichever occurs first.

Where personal data is no longer required for any lawful purpose, goodjl will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.

8 Security Measures

goodjl takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the goodjl Platform is encrypted using industry-standard TLS protocols.
• At-Rest Encryption: Sensitive data stored in goodjl's systems — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within goodjl's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo data privacy training.
• Two-Factor Authentication: goodjl supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised access.
• Penetration Testing & Security Audits: goodjl's systems are subject to regular independent security audits and penetration testing to identify and remediate vulnerabilities.
• Fraud Monitoring: We deploy real-time fraud detection and account monitoring systems to identify and respond to suspicious activity on the Platform.

9 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by goodjl:

• Right to Be Informed: The right to know what personal data goodjl collects about you, how it is used, and with whom it is shared — as set out in this Policy.
• Right of Access: The right to request a copy of the personal data goodjl holds about you. We will respond to access requests within 15 business days.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You may update many details directly through your goodjl account settings panel.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (for example, we are unable to delete AML-required records during the mandatory retention period).
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may withdraw marketing consent at any time by contacting [email protected].
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where processing is carried out by automated means.
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe goodjl has processed your personal data in violation of RA 10173.

To exercise any of the above rights, please contact the goodjl Data Protection Officer at [email protected] with the subject line "Data Privacy Request". We may require you to verify your identity before processing any request.

10 Children's Privacy

goodjl is strictly a 21+ platform. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes age verification steps, and we reserve the right to request documentary proof of age from any player at any time.

If goodjl becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data, close the associated account, and void any transactions made by that account. If you have reason to believe that a minor has registered an account with goodjl, please notify us immediately at [email protected].

11 Cross-Border Data Transfers

goodjl primarily processes and stores personal data within the Philippines and in data centres located in jurisdictions that provide an adequate level of data protection. Where personal data is transferred to third-party service providers located outside the Philippines — such as international game providers or cloud infrastructure partners — goodjl ensures that such transfers are protected by appropriate safeguards, including contractual data processing agreements that impose obligations equivalent to those required under RA 10173.

goodjl will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first ensuring that appropriate contractual, technical, and organisational safeguards are in place.

12 Updates to This Policy

goodjl reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players via their registered email address and/or through a prominent notice on the Platform. The updated Policy will take effect on the date specified in the notice.

We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent version was published. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or goodjl's data processing practices, please contact our Data Protection Officer (DPO) using the details below:

• Email: [email protected] (subject: "Data Privacy Request")
• Response Time: Within 15 business days for formal data privacy requests; live chat support is available 24/7 for general privacy inquiries
• Languages: English and Filipino

goodjl's support team is available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all regions across the Philippines with any privacy-related concerns.

If you are not satisfied with goodjl's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.